Reference

Legal terms for your account

We keep the legal path clear from the first login: who may use the account, what we store, how cookies behave, and how requests move when local law…

Local law appliesAccount recordsCookie controlSupport access
bandotraja Legal terms for your account
HELP DESK

Ask us about terms and access

If you need a clause read back line by line, our support team can point you to the exact section tied to your account.

Live chat Open chat from the account menu and send the clause title or screenshot. We keep this path open 24/7 so you can ask about access, record checks, or a data change without leaving your session.
Email Send your request from the registered address and include your account ID plus the page path. We reply during 09:00-21:00 WIB and keep the thread attached to the same case number.
Help form Use the form in Help > Legal request when you need a correction, closure, or a copy of stored data. It creates a traceable ticket and keeps the conversation tied to your login.
DATA CARE

How we handle legal data

We keep legal requests tied to the verified account that sent them, and we hold only the data needed for account handling, dispute checks, and lawful storage periods.

Data handling

We keep only the account details, payment trail, and support logs needed to run legal checks. Access to these records is limited to staff who handle verification, disputes, and lawful storage tasks.

Cookies

You can change cookies in your browser at any time. On mobile, open Chrome menu > Settings > Site settings > Cookies; on desktop, use Privacy and security > Cookies and other site data.

Account security

We use login alerts, device checks, and confirmation prompts when a sign-in looks new. If your phone changes, you may be asked to verify the registered email before the account step continues.

Retention

We keep legal records for the period needed to answer disputes, tax checks, and account-history questions. When that period ends, we remove or anonymise the record based on the rule that applies.

Request changes

To ask for a correction or closure, open Profile > Help > Legal request, add the account email, and state the exact change. We only act after matching the request to the verified login.

Who to contact

If you are unsure which clause fits, send the page path and your question to live chat or email. We route it to the team that handles access, records, and account terms.

Common legal questions from you

This page answers the legal questions people ask before opening an account. We keep the wording direct: who may access, how data is stored, how cookies work, and where to send a request if you want a correction or closure. When a rule depends on location, local law decides the outcome, and we follow the current rule set for your region.

Access depends on local law and is available only where local law permits. If your region qualifies, use the registered details on your account and keep contact data the same across requests.

Open Profile > Help > Legal request, choose correction, and send the exact field you want changed. We match the request to the verified login before we touch the record.

We keep legal records only for the period needed for disputes, account history, tax checks, and lawful storage. After that period, the record is removed or anonymised according to the rule that applies.

Cookies help us keep your session, language choice, and legal page state in place. You can change them in Chrome or desktop browser settings, and the page will still load with the current terms.

Live chat is the fastest path for a simple clause check, while email works well when you need a written trail. Both routes connect to the same case record, so you do not need to repeat the request.

If local law changes, we may pause the affected feature, ask you to confirm details, or update the access rule for your account. You can check back on the same page or ask support for the current status.